Policy

All customers need a valid resale State Sales TAX permit number and purchase a minimum of $100.00 per order. We accept Visa, Master, Discover, American Express and ship via UPS. Any questions regarding your order, contact us via email Sales@SilverMoonFactory.com or by phone (972) 247-7511 during our business hours (Mon - Sat 9:30.AM - 6:30 PM)

Return Policy

We will gladly accept the exchange of defective items with the original receipt and original package up to 7 days after the Invoice date. A Return Authorization Number (RA#) is required for all returns and exchanges. Please contact us the RA#. There is a 15% restock fee. In other cases, there are NO refunds. Return Postage will not be credited. Your replacement merchandise will be sent in your next order

Sales Tax

TEXAS BUYERS

Buyers who reside in the state of Texas MUST provide us with a state issued Resale Certificate Number in order to qualify for a tax exemption
(Click here to download the Acrobat Reader)
Please fill out this Texas Resale Certificate form with a valid signature and mail us a copy at:
Silver Moon
11538 Harry Hines Blvd
Suite D-1
Dallas, TX 75229
Or Fax it to: (972) 247-7521
!!!! If you need a self addressed envelope, please e-mail us, we will be happy to send you one !!!!
(Click here to download the Texas Resale Certificate Document)
Texas buyers without a valid state resale certificate number will have an 8.25% sales tax added to their total without notice.

Non-Texas Buyers

You automatically have a tax exemption given that you provide us with a Tax ID number

Thank You for your Cooperation