All customers need a valid resale State Sales TAX permit number and purchase a temporary minimum of $50.00 per order. We accept Visa, Master, Discover, and American Express. Any questions regarding your order, contact us via email Sales@SilverMoonFactory.com or by phone (972) 247-7511 during our business hours (Mon - Fri 9:00AM - 6:00 PM (Sat 9:00AM - 5:00PM)
Southern Grace Apparel
We are proud to have partnered with Southern Grace Apparel. Silver Moon only carries Southern Grace overstocks and seasonal styles. Those who are approved retailers through Southern Grace directly see 100% of the designs. You can apply to be an approved Southern Grace retailer on www.SouthernGraceClothing.com and by clicking on the Wholesale tab. After filling out the application, you will be contacted if you are approved or not.
Whether you are buying from Southern Grace or us, all customers must adhere to Minimum Resale Pricing guidelines set by Southern Grace Apparel. You must mark-up items by 2 to 2.5. Seasonal items can only be discounted within one week of the holiday. For example, a Christmas top can be discounted between December 18th to January 1st. Non-seasonal items can only be discounted once we mark them down or if you would like to discontinue it for your own store. However, Southern Grace reserves the right to close accounts of those who are marking down items at a price that is lower than the market standards.
We will gladly accept the exchange of defective items with the original receipt and original package up to 7 days after the Invoice date. A Return Authorization Number (RA#) is required for all returns and exchanges. Please contact us the RA#. There is a 15% restock fee. In other cases, there are NO refunds. Return Postage will not be credited. Your replacement merchandise will be sent in your next order or you will receive an online credit towards your next purchase.
To guarantee customer satisfaction we offer free returns for the products that for some reasons did not meet our customer's expectations. You can create a return request right from your customer account. We are no longer accepting returns on Christmas/holiday-themed items after December 10th.
TEXAS BUYERSBuyers who reside in the state of Texas MUST provide us with a state issued Resale Certificate Number in order to qualify for a tax exemption
(Click here to download the Acrobat Reader)
Please fill out this Texas Resale Certificate form with a valid signature and mail us a copy at:
11538 Harry Hines Blvd
Dallas, TX 75229
Or Fax it to: (972) 247-7521
!!!! If you need a self addressed envelope, please e-mail us, we will be happy to send you one !!!!
(Click here to download the Texas Resale Certificate Document)
Texas buyers without a valid state resale certificate number will have an 8.25% sales tax added to their total without notice.
Non-Texas BuyersYou automatically have a tax exemption given that you provide us with a Tax ID number
Thank You for your Cooperation
USING OUR PICTURES
We at Silver Moon will always try to provide high quality pictures of models posing the products. You are free to use pictures for your own sites and social media. However, if we find that you are using our pictures to sell ideas to others or call them your own, you will blocked from buying from Silver Moon. We pay freelance artists and our in house designers to come up with unique designs while raising the creativity bar with every design. We take great pride in our designs and do not tolerate knock-offs because of irresponsible picture sharing. We reserve the right to take legal action against anyone without notice.