Sales policy

All customers need a valid resale State Sales TAX permit number and purchase a temporary minimum of $100.00 per order. We accept Visa, Master, Discover, and American Express. If you have any questions regarding your order, contact us via email at sales@silvermoonfactory.com or by phone (972) 247-7511. Our business hours are Monday through Friday, 9 AM to 5:30 PM.

Return Policy

We will gladly accept the exchange of defective items with the original receipt and original package within 48 hours of receiving. A Return Authorization Number (RA#) is required for all returns and exchanges. Please contact us with the RA#. There is a 15% restocking fee.

In other cases, there are NO refunds. Return Postage will not be credited. Your replacement merchandise will be sent in your next order or you will receive an online credit towards your next purchase.

To guarantee customer satisfaction we offer free returns for the products that for some reasons did not meet our customer's expectations. You can create a return request right from your customer account. We are no longer accepting returns on Christmas or holiday-themed items after December 10th.

Holiday & Seasonal Items

No returns will be accepted on seasonal items within 2 weeks of the event or holiday date, including Christmas, Thanksgiving, Halloween, & 4th of July.

Sale Items

All sales are final on sale items


USING OUR PICTURES

You are free to use our product and marketing photos for your own sites and social media as long as watermarks are kept intact.