Sales policy

All customers need a valid resale State Sales TAX permit number and purchase a minimum of $100.00 per order. We accept Visa, Master, Discover, and American Express. Any questions regarding your order, contact us via email Sales@SilverMoonFactory.com or by phone (972) 247-7511 during our business hours (Mon - Fri 9:00AM - 6:00 PM (Sat 9:00AM - 5:00PM)

Southern Grace Apparel

We are proud to have partnered with Southern Grace Apparel. Silver Moon only carries Southern Grace overstocks and seasonal styles. Those who are approved retailers through Southern Grace directly see 100% of the designs. You can apply to be an approved Southern Grace retailer on www.SouthernGraceClothing.com and by clicking on the Wholesale tab. After filling out the application, you will be contacted if you are approved or not.

Whether you are buying from Southern Grace or us, all customers must adhere to Minimum Resale Pricing guidelines set by Southern Grace Apparel. You must mark-up items by 2 to 2.5. Seasonal items can only be discounted within one week of the holiday. For example, a Christmas top can be discounted between December 18th to January 1st. Non-seasonal items can only be discounted once we mark them down or if you would like to discontinue it for your own store. However, Southern Grace reserves the right to close accounts of those who are marking down items at a price that is lower than the market standards.

Discount Policy (Online Only)

Orders from 300 to 499.99 - 3% discount

Orders from 500 to 699.99 - 5% discount

Orders from 700 to 999.99 - 7% discount

Orders over 1000 - 10% discount

No discounts on 6pcs and 12pcs pricing, $3 and $5 Specials and Clothing.

Return Policy

We will gladly accept the exchange of defective items with the original receipt and original package up to 7 days after the Invoice date. A Return Authorization Number (RA#) is required for all returns and exchanges. Please contact us the RA#. There is a 15% restock fee. In other cases, there are NO refunds. Return Postage will not be credited. Your replacement merchandise will be sent in your next order or you will receive an online credit towards your next purchase.

Sales Tax

TEXAS BUYERS

Buyers who reside in the state of Texas MUST provide us with a state issued Resale Certificate Number in order to qualify for a tax exemption
(Click here to download the Acrobat Reader)
Please fill out this Texas Resale Certificate form with a valid signature and mail us a copy at:
Silver Moon
11538 Harry Hines Blvd
Suite D-1
Dallas, TX 75229
Or Fax it to: (972) 247-7521
!!!! If you need a self addressed envelope, please e-mail us, we will be happy to send you one !!!!
(Click here to download the Texas Resale Certificate Document)
Texas buyers without a valid state resale certificate number will have an 8.25% sales tax added to their total without notice.

Non-Texas Buyers

You automatically have a tax exemption given that you provide us with a Tax ID number

Thank You for your Cooperation