Sales policy

All customers need a valid resale State Sales TAX permit number and purchase a temporary minimum of $100.00 per order. We accept Visa, Master, Discover, and American Express. If you have any questions regarding your order, contact us via email at sales@silvermoonfactory.com or by phone (972) 247-7511. Our business hours are Monday through Friday, 9 AM to 5:30 PM.

Return Policy

Generally, all sales are final. However, our goal is to make sure you are 100% satisfied with your purchase, and we are always willing to work with you on returning items. We require that you report any missing or damaged items from an order within 48 hours of receiving products. If you are not happy with a purchase, please report the return within 48 hours of receiving the product. Unless the return is due a damaged product or mis-pulled items, all returns will be accessed a 15% restocking fee and must be shipped back at your own expense. Final sale or clearance items cannot be returned. If a product is discontinued, we will not be able to take returns on the style. All returns must be assigned an Return Authorization (RA) number. All returns must be sent back USPS, ground service.

Holiday & Seasonal Items

No returns will be accepted on seasonal items within 30 days of the event or holiday date, including Christmas, Thanksgiving, Halloween, & 4th of July.

Sale Items

All sales are final on sale items


USING OUR PICTURES

You are free to use our product and marketing photos for your own sites and social media as long as watermarks are kept intact.